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What are your options if you’re upgrading – or being forced to upgrade – your OMS? Historically, “big bang” upgrades have involved a long and disruptive change management process. As a result, many firms lag behind on upgrade cycles and accumulate technical debt.
Thomas Phipps of Cutter Associates offers an informed perspective on how the dreaded upgrade process is evolving.
Key takeaways:
- “Big bang” OMS release cycles are costly and fraught with risk.
- Many firms fall behind on OMS upgrades because of the huge change management projects involved.
- Forced migrations are a good opportunity to reassess operating strategy, including people, process, technology, and data.
- The industry is moving away from “big bang” upgrades toward incremental SaaS releases that reduce risk.
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